Shipping policy

Last updated: 28 September 2026

1. Where we deliver

We currently deliver to addresses in the United Kingdom only. If you are outside the UK, you will not be able to complete checkout.

2. Cost

Delivery is free on every order and every subscription renewal. There is no minimum spend and no surcharge for any part of the UK.

3. Dispatch and delivery times

Orders are prepared for dispatch within 1–2 working days of payment. Orders placed at a weekend or on a bank holiday are processed on the next working day.

The estimated delivery window for your address is shown at checkout before you pay, and the tracking email we send on dispatch will give you the carrier's own expected delivery date.

Delivery estimates are estimates, not guarantees. Carrier delays, severe weather and peak periods can add time.

4. Tracking

You will get a confirmation email when you order and a second email with tracking as soon as your parcel is collected. If you have not had the tracking email within 3 working days, check your spam folder and then contact us.

5. Import VAT and customs

You will not be asked to pay anything on delivery. UK VAT is already included in the price you paid at checkout, and we account for it to HMRC. There are no separate import charges for you to settle.

6. If your parcel is late, lost or damaged

If tracking has not updated for 7 working days, or the parcel is marked delivered but you do not have it, contact contact@sagebygoodlife.com. We will chase the carrier and, where a parcel is confirmed lost, send a replacement or refund you in full.

If your order arrives damaged, send us a photo and we will replace it at our cost. You will not need to return a damaged item first.

7. Wrong address

Please check your delivery address before confirming. If a parcel is returned to us because the address was wrong or nobody was available over several attempts, we will contact you to arrange redelivery. We may ask you to cover the cost of sending it again.

You can change the delivery address on a subscription at any time from your account, as long as you do it before the next renewal is processed.

8. Contact

Email contact@sagebygoodlife.com or call +1 406-693-8811.