Refund policy

Last updated: 28 September 2026

This policy explains how to return an order, when you can get your money back, and the rights you have by law. Nothing here takes away or limits your legal rights as a consumer.

1. Your legal right to change your mind

If you are a consumer in the UK, you have the right to cancel your order within 14 days of receiving it, for any reason and without giving one, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You then have a further 14 days to send the goods back to us.

To cancel, just tell us clearly before the 14 days are up — email contact@sagebygoodlife.com. You do not need to use any special form or give a reason.

2. One important exception: opened bottles

Food supplements are sealed for health and hygiene reasons. Once the seal on a bottle has been broken, that bottle cannot be returned and the 14-day cancellation right no longer applies to it. This exception is set out in the same regulations.

Any bottles in your order that are still sealed can still be returned in the normal way.

3. Our 60-day money-back guarantee

On top of your legal rights, we offer a 60-day money-back guarantee on unopened, sealed bottles. If you change your mind within 60 days of delivery, send back any bottles that are still sealed in their original packaging and we will refund them in full.

This guarantee is in addition to the 14-day legal right above — it gives you longer, on the same basis. Like the legal right, it covers sealed bottles only.

4. If something is faulty, damaged or not what you ordered

This is different, and opening the product does not affect it. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you can:

reject them and get a full refund within 30 days of delivery; or
after 30 days, ask us to repair or replace them, and get a refund if that is not possible.

If your order arrives damaged, incomplete or incorrect, contact us within a reasonable time and we will put it right at our cost, including return postage. Please send a photo where you can — it usually saves you having to return anything at all.

5. How to start a return

Email contact@sagebygoodlife.com with your order number and what you would like to return. We will confirm the return address and give you a reference to include in the parcel.

Please wait for that confirmation before posting anything. Parcels sent back without it can go astray, and we may not be able to match them to your order.

6. Who pays for return postage

You pay the cost of returning goods to us when you are changing your mind, under either the 14-day right or the 60-day guarantee. We pay it when the goods are faulty, damaged, or not what you ordered.

We recommend using a tracked service. Until the parcel reaches us it is your responsibility, and we can only refund goods we actually receive.

We will give you the correct return address when you contact us, so please do not post anything before you have it.

7. Refunds

Once we have received and checked the goods, we will refund you within 14 days, to the payment method you originally used. We do not charge a restocking fee.

Where you cancelled under the 14-day legal right, we will also refund the standard delivery cost you paid on the original order. Delivery on our bundles is free, so in practice this is usually nil.

8. Subscription orders

Each subscription delivery is treated as its own order for the purposes of this policy — the 14-day cancellation right and the 60-day guarantee apply to every delivery, not just your first.

Cancelling a subscription and returning goods are two separate things. Cancelling stops future deliveries and charges; it does not by itself refund an order that has already been sent. See our Subscription and Cancellation Policy for how to cancel.

9. Contact

Email contact@sagebygoodlife.com or call +1 406-693-8811.
Wisdom Essentials LLC, 1001 S Main St, Kalispell, MT 59901, United States.